Shipping Policy

LAST UPDATED: JULY 26, 2026

Thank you for placing an order with us. This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what to do if you experience a shipping-related issue.

Please review the information below before completing your purchase.

1. ORDER PROCESSING

After an order is successfully submitted, our fulfillment team begins preparing it for shipment.

Order verification, packing, and transfer to the applicable shipping carrier generally require approximately 3 business days.

Orders submitted during the weekend will normally begin processing and be dispatched from the following Monday.

2. DELIVERY TIME & SHIPPING COST

Once your package has been dispatched, the estimated delivery timeframe is approximately 10–20 business days.

We currently offer worldwide delivery at a standard flat shipping rate of:

$5.99 USD

This rate applies to international destinations unless otherwise indicated during checkout.

Please keep in mind that the delivery period begins after order processing and shipment.

3. POSSIBLE SHIPPING DELAYS

While we work with our logistics partners to deliver orders within the estimated timeframe, certain circumstances may affect transportation times.

Delays may occur because of customs inspections, carrier disruptions, transportation issues, severe weather, local postal interruptions, or other events beyond our reasonable control.

We appreciate your understanding when unforeseen shipping circumstances affect the expected delivery schedule.

4. SHIPMENT TRACKING

Once your order has been handed over for delivery, we will send a Shipping Confirmation message to the email address associated with your purchase.

This confirmation will include your tracking number.

You may use the tracking number through 17TRACK to review the latest available shipment information:

www.17track.net

Please allow several days for tracking activity to become visible after receiving your shipping confirmation. A short delay between dispatch and the first tracking update is normal.

5. ORDERS ARRIVING IN MULTIPLE PACKAGES

If your purchase contains more than one item, you may not necessarily receive everything in a single parcel.

Some products may be fulfilled through different warehouses and therefore shipped separately. Dividing an order into multiple shipments can allow individual products to reach you sooner.

When separate parcels are used, each package will receive an individual tracking number. A separate shipping confirmation containing the relevant tracking details will be provided for each shipment.

6. CHANGES TO AN ORDER

Requests to change an order are highly time-sensitive.

If you need to correct delivery information—including your shipping address or telephone number—or modify a product selection such as its size, color, or quantity, please contact our customer service team as soon as possible.

We strongly recommend submitting your request within 12 hours after placing the order.

When contacting us, please provide:

Your Order Number;
The email address associated with your order; and
A clear explanation of the requested modification, such as the corrected address or desired product size, color, or quantity.

Because orders may enter fulfillment quickly, we cannot guarantee that a requested modification can be completed once processing for shipment has begun.

Nevertheless, our team will make reasonable efforts to assist whenever the order status still allows a change.

7. MISSED DELIVERY ATTEMPTS

If a delivery cannot be completed because no one is available to receive the package, the local carrier may leave a delivery notice or transfer the parcel to a nearby post office or collection location.

If this happens, we recommend contacting the applicable local delivery provider first and providing your tracking number so they can advise you about redelivery or collection.

If you are unable to resolve the matter with the carrier, you may contact our support team for further assistance.

Please note that we cannot accept responsibility for packages returned because an incorrect or incomplete shipping address was provided or because the recipient failed to collect the shipment.

8. DELAYED TRACKING OR DELIVERY

If your shipment appears to be taking longer than expected, begin by reviewing its most recent tracking activity.

If the tracking information has been updated within the previous 7 days, the package should generally still be considered in transit.

If more than 7 days have passed without any new tracking update, please contact our customer support team.

Please include:

Your Order Number; and
The email address used to place your order.

Our team can then review the shipment information and assist with the next steps.

9. LOST OR STOLEN SHIPMENTS

If you believe your shipment may have been lost during transportation, please contact us.

We will work with the relevant shipping provider to investigate the package status and determine what occurred.

PACKAGES CONFIRMED LOST IN TRANSIT

If the carrier investigation confirms that your parcel was officially lost while in transit, we will provide a replacement order at no additional cost to you.

PACKAGES MARKED AS DELIVERED

Our lost-package coverage does not extend to parcels that disappear or are stolen after carrier tracking confirms successful delivery to the provided address.

If the tracking status indicates “Delivered” but you cannot locate your package, we recommend first checking with:

Other members of your household;
Neighbors;
Building reception or management;
Mailrooms or parcel lockers; or
Other secure locations where the carrier may have left the parcel.

10. SHIPPING DESTINATIONS & FULFILLMENT LOCATIONS

INTERNATIONAL DELIVERY

We provide shipping to customers worldwide.

In the uncommon event that delivery is unavailable to your country or region, we will contact you as soon as possible.

WHERE ORDERS MAY BE SHIPPED FROM

Our primary fulfillment network may include facilities located in the United States, Canada, Australia, and the European Union.

We also cooperate with selected manufacturing and fulfillment partners. Depending on product availability, logistics requirements, and fulfillment arrangements, your purchase may be dispatched directly from one of these partner facilities.

This fulfillment structure helps us provide access to our products while maintaining efficient international delivery and competitive pricing.

11. IMPORTANT SHIPPING TERMS

By completing a purchase through our store, you acknowledge and agree to the following shipping conditions.

ESTIMATED DELIVERY PERIODS

All processing and delivery timeframes provided by us are estimates rather than guaranteed delivery dates.

We cannot be held responsible for delays resulting from customs procedures, carrier operations, transportation disruptions, weather conditions, postal delays, or other circumstances outside our reasonable control.

CUSTOMS CHARGES, IMPORT DUTIES & TAXES

Any customs duty, import tax, local tax, clearance charge, tariff, brokerage fee, or similar charge imposed by authorities in the destination country is the responsibility of the customer.

Unless expressly stated otherwise, these charges are separate from both the product purchase price and the shipping fee.

CORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address when submitting an order.

We are not responsible for packages that are delayed, lost, misdelivered, or returned because incorrect, incomplete, or inaccurate shipping information was provided with the order.

RESPONSIBILITY AFTER CONFIRMED DELIVERY

Our responsibility for the shipment ends once carrier tracking confirms that the package has been successfully delivered.

We are not liable for theft, loss, or misplacement occurring after a parcel has been recorded as delivered to the supplied shipping address.

CONTACT US

If you have questions regarding shipping, tracking, delivery, or any of the circumstances described in this policy, please contact us using the information below:

Website: ozliannetar.com
Phone: +1 (865) 486-8376

When contacting us about an existing order, please include:

Your Order Number; and
The email address used when placing the order.

Providing these details when you first contact us will help our team review your order and respond more efficiently.

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