Return Policy

LAST UPDATED: JULY 26, 2026

Thank you for shopping with us. We want every order to arrive as expected. If you experience a problem with your purchase, please contact us as soon as possible and provide your Order Number together with the email address used at checkout so our team can review the matter efficiently.

Please read the policy below carefully before submitting a claim.

GENERAL RETURN POLICY

Unless otherwise stated below, all purchases are considered final.

We do not accept standard returns or exchanges for reasons such as preference changes, unwanted items, or ordering the wrong size, color, or quantity.

An exception may apply when:

The product arrives with a verified defect or quality issue; or
You receive an incorrect product.

Any available solution will be determined after our team reviews the information and evidence submitted with your claim.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order shortly after delivery.

If an item arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery.

To help us assess the issue, please provide:

Your Order Number;
The email address used for the purchase;
A clear explanation of the problem; and
Clear photographs or a short video showing the damage, defect, or incorrect item.

Depending on the circumstances and the results of our review, an approved resolution may include:

A replacement;
A partial refund; or
A full refund.

Each claim is reviewed individually, and the available remedy may depend on the nature of the reported issue.

REFUNDS

If a full or partial refund is approved, the applicable amount will be returned to the original payment method used for the transaction.

After the refund has been issued, it may take approximately 7–12 business days for the amount to appear in your account.

Actual processing times may vary depending on your bank, payment provider, or credit card issuer.

EXCHANGES

We do not provide standard product exchanges.

Where a product has been confirmed as damaged or defective upon arrival, an approved claim may result in a replacement when appropriate.

Replacement eligibility is determined after our team has reviewed the submitted claim.

UNAUTHORIZED RETURNS

PLEASE DO NOT RETURN ANY PRODUCT WITHOUT FIRST CONTACTING US AND RECEIVING INSTRUCTIONS FROM OUR SUPPORT TEAM.

All claims must be submitted and reviewed before any return shipment is made.

Products sent back without prior communication or authorization may not be accepted.

We may be unable to provide a refund, replacement, or other resolution for items returned without an approved claim or return instructions.

HOW TO SUBMIT A CLAIM

If you believe your order qualifies for assistance under this policy, please contact us as soon as possible.

When reaching out, include:

Your Order Number;
The email address used at checkout;
A brief description of the issue; and
Supporting photos or video where applicable.

Providing complete information when you first contact us will help our team review your request more efficiently.

CONTACT US

If you have questions about this Return Policy or need assistance with an order, please contact us using the information below:

Website: ozliannetar.com
Phone: +1 (865) 486-8376

For order-related inquiries, please have your Order Number and order email available.

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